Where can I find the order forms?
After logging in with the credentials that were provided to you at registration, you can go to the product family you want, go to the product page and then click on the “download price list to order” button. In the download folder on your computer you will find an excel file that will allow you to place the order.
How can I order correctly?
Just fill in the colored fields of the form with your billing information, the shipping data and the quantities of the material you want to order. Save the file and send an email to firstname.lastname@example.org. You will receive a confirmation of receipt of your order within 2 working days.
From 1 July 2019 we no longer accept orders without a form for internal management reasons.
How do I view prices?
To view the prices of each product, go to the private area of the site, or register.
How can I request a quote?
To request a quote, send an email to email@example.com with the subject “Request for quote” by sending the order form specifying the codes to be included in the quote and the quantities.
How can I request a product return / exchange?
For any information you can contact us at the email address firstname.lastname@example.org. Items should reveal defective must be kept and shipped to the following address: Via della Costituzione 10, 42025, Cavriago, RE, Italy. The items that cannot be directly evaluated by the service center cannot be subject to a warranty.
How can I request assistance for the products?
For any information you can contact us at the email address email@example.com specifying if it is ordinary maintenance or if the product has specific problems.
Some photos are needed.
International shipments have transport costs that will be calculated based on destination.